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Heeton Concept Hotel - City Centre Liverpool, Liverpool
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Key details
About the Hotel
James Street,
Liverpool,
United Kingdom,
L27PQ,
Merseyside
Heeton Concept Hotel - City Centre Liverpool is positioned in an early 20th-century building above James Street Station. The hotel features a modern design intermingled with vibrant turquoise and pale green accents. Guests can access major attractions like the Museum of Liverpool and Albert Dock within a 10- to 15-minute stroll. This hotel offers a convenient and value-oriented stay in the heart of Liverpool.
Location
The hotel is ideally situated in the city center, with attractions like Tate Liverpool and The Cavern Club within walking distance. Liverpool John Lennon Airport is approximately 9.5 miles away, offering convenient access for travelers. James Street Train Station, located right below the hotel, makes it easy for guests to navigate the city and beyond.
Rooms
The rooms at Heeton Concept Hotel are spacious and equipped with modern amenities. Each room includes a luxury bathroom featuring Villeroy and Bock fittings, alongside free toiletries and a hairdryer. Guests can enjoy a flat-screen TV with satellite channels, air conditioning, and a kettle in their rooms. Soundproofing also ensures minimal outside noise for a comfortable stay.
Eat & Drink
The on-site restaurant serves traditional British cuisine, providing guests with an opportunity to savor local flavors. The hotel also features a bar for casual drinks and relaxation. Guests can enjoy meals in a cozy atmosphere designed to enhance their dining experience. Room service is available for those who prefer to dine privately.
Leisure & Business
Heeton Concept Hotel offers various conveniences, including complimentary wireless Internet access and tour/ticket assistance for guests. The property has a 24-hour front desk and features express check-in and check-out options. Business services such as dry cleaning and laundry can also be arranged to cater to guests' needs.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious Comfort
My bedroom was extremely spacious, featuring cozy armchairs and high-quality white linen that added a touch of luxury.view full review
Excellent Cleanliness
The en suite bathroom had top-notch fittings and the large, fluffy towels provided were a wonderful touch.view full review
Perfect Relaxation
The living area was suited for relaxation, making it a great spot to unwind after a day of exploring.view full review
Comfortable Bed
I had the best sleep in a super comfortable bed that ensured I woke up refreshed and ready for the day.view full review
General
No smoking on site
Wi-Fi
Parking
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Baggage storage
Elevator
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access
Guest Parking
Electric kettle
Services
Valet parking
Room service
Laundry
Business
Fax/Photocopying
Children
Cribs
Board games
Children's menu
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Room features
Heating
Mini-bar
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
James Street,
Liverpool,
United Kingdom,
L27PQ,
Merseyside
Map view
street view
James Street,
Liverpool,
United Kingdom,
L27PQ,
Merseyside
City landmarks
Harbor
Royal Albert Dock Liverpool
2300 ft
Church
Liverpool Cathedral
1.0
mi
Museums
The Beatles Story
3100 ft
Museums
Merseyside Maritime Museum
2400 ft
Albert Dock
Tate Liverpool
2100 ft
Museums
World Museum
3300 ft
Museums
International Slavery Museum
2300 ft
Gallery
Walker Art Gallery
3800 ft
Events
St George's Hall Liverpool
4200 ft
Museums
Western Approaches Museum
3100 ft
Art object
Beatles Statue
2500 ft
Gallery
Fact
3800 ft
LiverpoolEngland
Concert Square
3200 ft
Events
M&S Bank Arena Liverpool
3400 ft
Bold Street
2900 ft
Libraries
Liverpool Central Library
3600 ft
Nearby
Mall
The Cavern Club
1300 ft
Museums
Museum of Liverpool
1800 ft
Royal Liver Assurance Pier Head
Royal Liver Building
1900 ft
Harbor
Pier Head
1900 ft
LiverpoolEngland
Mathew Street
1400 ft
Mall
Liverpool ONE
1700 ft
9 Albert Dock
The Piermaster's House
1900 ft
Horton House Exchange Flags
Nelson Monument
1100 ft
Cunard Building Water Street
Cunard Building
700 ft
St. Nicholas Place
Memorial to the Engine Room Heroes of the Titanic
1400 ft
Cunard Building Water Street Pier Head Entrance
British Music Experience
800 ft
Art object
Eleanor Rigby Statue
1500 ft
Parks
Chavasse Park
1800 ft
Shopping Area
Metquarter
1900 ft
Restaurants
The Liverpool
500 ft
14 James Street
The Captain Alexander JD Wetherspoon
300 ft
15 James Street Victoria House
The Cornmarket
400 ft
Old Ropery
Chop Chop
400 ft
Unit 2 Britannia Building
My Flat White
400 ft
44 Fenwick Street
Pret A Manger
600 ft
4 Paradise Place Unit 56a
Casa Italia
1800 ft
36 Stanley Street
Cuppacoffee
3300 ft
17 Mann Island
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Great location
Friendly staff
Dirty carpet
Intrusive staff
7.4/10
Very good
Rooms
7.6
Location
8.6
Service
8.5
Dining
6.1
Guest reviews
7.4/10
based on 11 review
8.0
8.0/10based on 3962 review
Bill
United States of America,
April
2024
8.4/10
I had a fantastic stay at the hotel! The rooms were lovely & clean, and the mattress made for a comfortable night's sleep. The service was top-notch, with friendly staff always ready to assist. The location was perfect for everything, right next to a train station making it convenient to get around. The dining options were decent but could use some improvement. Overall, great value for the price paid.
Rooms
9.0
The rooms were lovely & clean with a much better mattress.
Service
9.0
The service here is amazing, with friendly staff offering everything to a very good standard.
Location
10.0
The location is perfect for everything, also right next door to a train station. Extremely convenient for a shopping trip.
Dining
7.0
The dining experience was pretty good, with a small choice of hot food available. However, there were some limitations in the breakfast options.
Facilities
7.0
The self-service food options were satisfactory, but there is room for improvement.
Edward
United Kingdom,
January
2024
8.0/10
I had a wonderful stay at the hotel! The rooms were immaculate, spacious, and had a spotlessly clean bathroom, making for a very comfortable experience. Being directly above James Street railway station was super convenient, and the location was fantastic. However, the dining experience left something to be desired with limited breakfast options.
Rooms
9.0
The rooms were large, well-lit, and had a spotlessly clean bathroom. The bed was incredibly comfortable, and everything was so clean. The hotel's guests really prioritize cleanliness, and the overall experience was fantastic.
Service
9.0
The staff were friendly, helpful, and even apologetic for the ongoing lift issues. Their service truly made my 2-night stay on 30th July memorable. Room service, laundry, and valet parking were top-notch.
Location
8.0
The hotel's location was great, close to everything, right above the train station, and within walking distance from M&S Bank Arena. Even though there were some issues with the parking situation, the proximity to attractions made up for it.
Dining
6.0
The dining experience, especially breakfast, was not up to par with previous visits. The food was lukewarm from late afternoon, and the quality seemed to have declined over time. There were limited options, and the standard had noticeably gone down.
Facilities
8.0
The hotel offers a variety of facilities that cater to guests' needs. Despite some issues with the dining experience, the overall facilities were well-equipped and satisfactory.
Phil
United States of America,
December
2023
7.0/10
The hotel is in a superb location, with convenient access to the city center and docks. The rooms are comfortable and clean, but unfortunately the noise from trains disturbed our sleep. The service was friendly and helpful, although there were delays during breakfast due to high demand. The dining experience fell short, with below-par food quality. The facilities were satisfactory, but there were inconveniences with room access due to key card issues.
Rooms
7.0
The rooms are a good size with a comfortable bed and modern furniture.
Service
8.0
The staff were really friendly and went out of their way to assist us.
Location
9.0
The location was fantastic, providing easy access to the city center, docks, and nearby attractions.
Dining
5.0
The dining experience was disappointing, with below-average food quality.
Facilities
6.0
The facilities met our basic needs, but there were some issues with room access.
Kevin
United States of America,
November
2023
6.6/10
The hotel had some issues with noise disturbances and delayed room readiness but made up for it with friendly and welcoming service. The location was excellent for exploring nearby attractions and dining options, though some staff members needed more training. The dining experience offered a wide selection of well-cooked food but fell short on temperature consistency. Overall, the hotel provided a competitive price for a one-night stay.
Rooms
5.0
The rooms were quite dark and lacking in character with soft furnishings that did not meet luxury standards. We experienced noise disturbances like banging on the walls.
Service
7.0
The staff were nice and knew their duties but demanded a £50 bond before issuing room keys. They were very welcoming despite some miscommunication regarding parking options which led to additional costs.
Location
8.0
The hotel's location was just perfect, within walking distance of main attractions. It was convenient for a one-night stay to celebrate a birthday meal and explore nearby places.
Dining
6.0
The dining was a good value for money experience with a wide selection of breakfast items. The staff was excellent, but some dishes were served cold and inedible.
Facilities
7.0
The hotel offers pleasant rooms and competitive pricing for a stay with necessary amenities.
Graham
United Kingdom,
October
2023
7.0/10
The hotel room was very clean and pleasantly decorated with free WiFi, but being located over the pub made it extremely noisy on a Sunday evening, disrupting our sleep. The service was very apologetic and accommodating, especially with room cleaning and handling key issues. The location was ideal for easy access to sightseeing spots, though lacking in storage options in the room. The dining experience was somewhat disappointing, with a limited breakfast selection.
Rooms
7.0
The room was very clean, pleasantly decorated, and came with free WiFi, though the noise from the pub below was a major issue for a peaceful stay.
Service
8.0
The receptionist and housekeeping provided great service.
Location
9.0
The location was perfect for easy access to the town center, train station, and various attractions, but lacked adequate storage facilities in the room.
Dining
5.0
The dining experience, especially breakfast, was nothing special and lacked options for specific dietary needs.
Facilities
6.0
The hotel lacked proper storage facilities in the room, but its proximity to attractions like the Albert Dock and ACC was convenient.
Anthony
United Kingdom,
October
2023
7.6/10
The hotel rooms were great and sparkling clean, replenished with coffee and tea. The location was handy for most things we wanted to see, although it felt a bit tired. The service was excellent, with very friendly staff who were helpful in resolving issues promptly. The hotel's location was good, in the middle of the city center, making it perfect for exploring Liverpool. The dining experience was average with room for improvement in the breakfast options. Overall, it was a convenient stay with good value for money.
Rooms
8.0
The rooms were great and sparkling clean, replenished with coffee and tea.
Service
9.0
The service was excellent, with very friendly staff who were helpful in resolving issues promptly.
Location
8.0
The hotel's location was good, in the middle of the city center, making it perfect for exploring Liverpool.
Dining
6.0
The dining experience was basic but okay for the price, with room for improvement in the breakfast offerings.
Facilities
7.0
The facilities were sufficient for my needs.
Keith
United Kingdom,
September
2023
7.6/10
The hotel is conveniently located near the city center making it perfect for exploring all the main attractions. The rooms had everything I needed for a comfortable stay, although the bed was a bit too hard for my liking, and the temperature wasn't easily adjustable. The hotel staff were incredibly welcoming and friendly, and the location couldn't have been better with easy access to the train station and other key spots.
Rooms
7.0
The rooms had all the necessary amenities for my stay. The heating was very responsive, but I found the bed to be uncomfortably hard and not very supportive.
Service
9.0
The hotel staff were lovely and friendly, making my stay more enjoyable. The location was ideal for accessing the train station and exploring the city's main attractions.
Location
9.0
The hotel's location was fantastic, being just a short walk from the city center and close to all the main sights. It was incredibly convenient for sightseeing, shopping, and enjoying the vibrant city atmosphere.
Dining
5.0
The dining experience was a bit disappointing as the service seemed understaffed, leading to long wait times even though we arrived early. The quality of the food was average, but nothing special.
Facilities
The facilities were satisfactory, although some areas needed improvement.
Anthony
United Kingdom,
September
2023
7.0/10
The hotel was overall nice and just what I wanted from a nice hotel at a good price. The rooms were immaculate, quiet, and well-equipped, although slightly smokey. The service was a mix of being quite rude and of great help, with extremely friendly reception staff. The location was perfect for accessing bars, restaurants, and city attractions, including easy access for mobility scooters. Dining was on the basic side and overpriced, with issues regarding the quality of breakfast items. The hotel facilities were decent, but improvements could be made.
Rooms
8.0
The rooms were immaculate, quiet, and well-equipped, although slightly smokey.
Service
7.0
The service was a mix of being quite rude and very helpful, with extremely friendly reception staff.
Location
9.0
The location was perfect for exploring bars, restaurants, and city attractions, with easy accessibility.
Dining
5.0
Dining was on the basic side and overpriced, with issues regarding the quality of breakfast items.
Facilities
6.0
The hotel facilities were decent, but there is room for improvement.
Zach
United States of America,
August
2023
8.0/10
I had a wonderful time at the hotel. The room was clean and comfortable, and the staff was very friendly. However, the carpet was a bit dirty in some areas, and it got quite cold at night. The location was excellent, with easy access to Albert Dock and The Cavern. The dining experience was satisfactory, but some improvements could enhance it. Overall, a great stay with a few minor drawbacks.
Rooms
8.0
The room was clean and had everything we needed. It was spacious but the carpet was a bit dirty in some spots and it got cold at night.
Service
9.0
The staff was very helpful and showed great professionalism. However, they could be a bit intrusive, especially close to check-out time.
Location
9.0
The location was excellent, near Albert Dock, the Liverpool museum, and the city center. Perfect for exploring and shopping.
Dining
7.0
The dining experience was quite good, with a small choice of hot food and a variety of cereals. However, some small extras could enhance it.
Facilities
7.0
The facilities were satisfactory, but there is room for improvement in certain areas.
Great location
Dirty carpet
Jerome
United States of America,
June
2023
7.8/10
My stay at the hotel was overall very pleasant. The rooms were clean and nicely decorated, although on the colder side initially. The service was attentive and helpful, though there was a small delay at check-in. The location was convenient for exploring the city, with some minor parking issues. Dining options were good overall, with a varied selection for breakfast. The hotel's facilities met expectations and provided a comfortable stay.
Rooms
8.0
The room overlooking the street on the fifth floor was very clean and pleasantly decorated, but it was initially freezing when I entered. It was also connected to another room via a door.
Service
9.0
The staff were very apologetic and went out of their way to assist, especially with housekeeping. They were comfortable and clean in their approach.
Location
7.0
The hotel's location was perfect for quick access to shopping and entertainment, without the noise of being in the thick of it. It was within walking distance of the major sightseeing spots, ideal for those with mobility issues. However, parking in a nearby structure had some challenges, even with a discount voucher.
Dining
8.0
The breakfast served on the third morning was lovely and tasty, offering a good variety. There was a decent selection to choose from, making it a satisfying meal experience.
Facilities
7.0
The hotel's facilities were adequate and provided a comfortable stay. The lack of drawers in the room to unpack was a minor inconvenience but manageable.
Edward
United Kingdom,
May
2023
8.2/10
The hotel is in a perfect location, ideal for accessing the M & S Arena and Liverpool nightlife. The rooms are spacious and comfortable, although they could benefit from some updates like fresh paint and new carpets. The service was exceptional, with truly helpful and friendly staff. However, slight room key issues need attention. The dining experience offered good value for money, though some areas could improve. Overall, a great stay with a few minor room concerns.
Rooms
8.0
The rooms were spacious and comfortable, but could use some refreshing.
Service
9.0
The staff was truly amazing and very helpful. However, minor room key issues were noted.
Location
9.0
The hotel's location is perfect for accessing the M & S Arena and Liverpool nightlife.
Dining
7.0
The dining experience provided good value for money, yet room for improvement was noticed.
Facilities
8.0
Various facilities were available and well-maintained.
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